Privacy Policy
Last Updated: March 6th, 2026
RaceIQ ("RaceIQ", "we", "our", or "us") operates a platform that allows users to discover running events and register for races. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile applications, and services (collectively, the "Services"). This Privacy Policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 and other applicable data protection laws.
1. Data Controller
RaceIQ acts as the Data Controller for personal data collected through the platform unless otherwise stated.
If you have questions regarding this Privacy Policy or data protection practices, please contact us at the email above.
2. Personal Data We Collect
We collect personal data directly from you, automatically through your use of the platform, and from event organizers.
2.1 Information You Provide
When you register for races or create an account, we may collect:
Identity Information
- Full name
- Date of birth
- Gender
Contact Information
- Email address
- Phone number
- City and country
- Address (if required for event logistics)
Registration Information
- Race category (5K, 10K, Half Marathon, etc.)
- T-shirt size
- Running club or affiliation
- Estimated finish time
- Previous race participation
Safety & Medical Information
- Blood group
- Emergency contact details
- Medical conditions relevant to race safety
Some events may require safety and medical information. This information is only collected where necessary for participant safety, event management, or analytics.
Payment Information: Payments are processed by third-party payment providers. RaceIQ does not store full credit card or bank account information.
2.2 Information Collected Automatically
When you use our platform, we may collect:
- IP address
- Device information
- Browser type and operating system
- Log files and usage data
- Cookies and tracking identifiers
2.3 Information From Event Organizers
If you register for an event, the event organizer may provide additional information such as:
- Registration confirmation
- Race participation data
- Race results and timing information
3. Legal Basis for Processing
Under the General Data Protection Regulation, we rely on the following legal bases:
Contractual Necessity
- To process race registrations and provide our services.
Legitimate Interests
- To improve the platform, prevent fraud, and analyze platform usage.
Legal Obligation
- To comply with applicable laws, tax regulations, and legal requests.
Consent
Where required, for:
- Marketing communications
- Collection of certain health or safety information
You may withdraw consent at any time.
4. How We Use Your Personal Data
We use personal data to:
- Process race registrations
- Provide race confirmations and updates
- Enable event organizers to manage participants
- Provide customer support
- Improve platform functionality
- Conduct analytics and performance monitoring
- Prevent fraud and maintain security
- Send optional marketing communications (with consent)
5. Sharing of Personal Data
We may share personal data in the following circumstances.
5.1 Event Organizers
When you register for a race, relevant registration details are shared with the event organizer so they can:
- Manage participants
- Allocate bib numbers
- Issue race kits
- Publish race results
The organizer may act as a separate data controller for this information.
5.2 Service Providers
We may share information with trusted vendors who support our services, such as:
- Payment processors
- Cloud hosting providers
- Email delivery services
- Analytics platforms
These providers process personal data only on our behalf.
5.3 Legal Requirements
We may disclose personal data when required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect the rights and safety of RaceIQ or its users
6. International Data Transfers
RaceIQ may store or process data in countries outside your jurisdiction. Where personal data is transferred internationally, we ensure appropriate safeguards consistent with the General Data Protection Regulation, such as:
- Standard contractual clauses
- Adequate data protection measures
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide the services
- Maintain race history and results
- Comply with legal obligations
- Resolve disputes
Retention periods may vary depending on the type of data and applicable legal requirements.
8. Cookies and Tracking Technologies
RaceIQ uses cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Analyze platform performance
- Improve user experience
You may manage cookie preferences through your browser settings.
9. Your Data Protection Rights
Under the General Data Protection Regulation, you may have the following rights:
Right of Access
- You may request access to your personal data.
Right to Rectification
- You may request correction of inaccurate or incomplete data.
Right to Erasure
- You may request deletion of your personal data where legally permissible and while not being registered in an event.
Right to Restrict Processing
- You may request limitation of certain processing activities.
Right to Data Portability
- You may request a copy of your data in a machine-readable format.
Right to Object
- You may object to certain types of processing, including marketing.
To exercise your rights, contact us at racedesk [at] raceiq.in.
10. Data Security
RaceIQ implements appropriate technical and organizational measures to protect personal data, including:
- Encrypted HTTPS connections
- Secure cloud infrastructure
- Access controls
- Regular security reviews
Despite these measures, no system can guarantee complete security.
11. Children's Privacy
RaceIQ does not knowingly collect personal data from children under 13 years of age without parental consent. If such data is identified, we will take steps to remove it.
12. Third-Party Websites
Our platform may contain links to third-party websites, including event organizer pages. RaceIQ is not responsible for the privacy practices of these external sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with an updated Last Updated date.
Continued use of the Services after changes indicates acceptance of the revised policy.
14. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact: